Taking the time to hear what employees have to say

Dr. Lawrence Rosenberg
Dr. Lawrence Rosenberg

One of the most important things that we do in health care and social services can be summed up in a single, simple word: Listen!

If a resident in a long-term care centre feels better while telling a story, we respectfully listen to this person. If a client in a rehabilitation centre repeatedly complains of chronic soreness, we pay attention and try to identify the problem. If a hospital patient voices concern about loneliness and isolation, we listen closely and search for a solution.

This is equally true of the relationship between the leadership team of our CIUSSS and the members of staff in all of our facilities. Only by being prepared to truly listen to both the positive and negative comments and concerns of our personnel can we ensure that our healthcare network continues to evolve in a way that optimizes our work environment and ultimately leads to better care for all those whom we serve.

For this reason, a number of staff focus groups were assembled this past spring to speak frankly and to voice their opinions on such topics as workplace conditions, appreciation and recognition, manager support and feedback, institutional pride, empowerment and potential for career growth. These wide-ranging discussions, each lasting about 90 minutes, involved groups of 10 to 16 employees and managers from various CIUSSS sites and from directorates such as SAPA, Rehabilitation and Frontline Services.

For the moment, these remarks are still being evaluated, and subsequent steps are under consideration. However, I would like to assure all members of staff that we are listening. We are taking your concerns seriously and are committed to the kinds of improvements that will make your work more satisfying, while helping you do your best for users of health care and social services.

Among the elements in our current Respect Campaign is the idea that consideration for the needs and feelings of residents, patients and clients can be expressed by taking the time to listen to them. However, respect flows in many directions, including between management and staff. That’s why we’ve listened to what you’ve said, and it’s also the reason you can count on hearing from us.

Lawrence Rosenberg, M.D., Ph.D.

President and CEO