Launch of SOS C4 digital app to improve patient flow

Members of the Command Centre team. From left: Jade Jost, Administrative Processes Specialist, Administrative Agent Ana Sofia Cortes Suarez; and Valerie Schneidman, Clinical Nurse Consultant.
Members of the Command Centre team. From left: Jade Jost, Administrative Processes Specialist, Administrative Agent Ana Sofia Cortes Suarez; and Valerie Schneidman, Clinical Nurse Consultant.

The SOS C4 app, piloted in the JGH’s Internal Medicine Unit, is helping the clinical team manage patient flow more easily and efficiently. The goal is to broaden its use in the hospital and, eventually, go CIUSSS-wide.

Assistant Head Nurse Aicha Sow (left) and Assistant Head Nurse Eddy Bien-Aimé of the Department of Medicine on K6 tried out the SOS C4 application within their unit.
Assistant Head Nurse Aicha Sow (left) and Assistant Head Nurse Eddy Bien-Aimé of the Department of Medicine on K6 tried out the SOS C4 application within their unit.

The innovative application, used on a cell phone or computer, includes a simple drop-down menu that offers the team an expedited way to report to the Command Centre (C4) that a service for a patient—such as a scan or consultation—has somehow been delayed. Thus, the C4 team can remove the obstacle, allowing the service request to be fulfilled as a priority. They can then confirm that status with the clinical team as a group, rather than as individual doctors, nurses, social workers or other allied health professionals.

To heighten efficiency, all of the patient’s key information (doctor, room number, etc.) is displayed in real time in SOS C4. Through this streamlined process, the hurdle can be communicated swiftly and thus resolved sooner, contributing to a shorter hospital stay and freeing up a bed more quickly.

The proactive tool also measures vital data, such as time-to-resolution, allowing problems to be addressed promptly and patient flow to continue uninterrupted.

To create the user-friendly app, the Command Centre worked closely with the Digital Health team. This week, it was launched on the JGH Surgical unit, whose unique team dynamic will further test its agility.