Know thyself, know thy patient: better understanding for better care

As we set clients on the road to healing, or guide them toward a new phase in their lives, it can be helpful to know the road they traveled to reach us.

People from culturally diverse backgrounds arrive in our clinics and on our units with unique fears, hopes and expectations. Similarly, when we meet with our users, whether once or as part of a longer relationship, we inevitably bring along—and sometimes unwittingly impose—our own preconceptions and expectations.

To ensure that our healthcare and social services practitioners properly understand and address the needs of our users in a complex, multi-ethnic environment, ongoing instruction is provided by the SHERPA Research Centre of the Institut Universitaire au regard des communautés ethnoculturelles. The training is developed in partnership with the research team at Migration, Ethnicity and Intervention in the Health and Social Services (METISS).

“New immigrants face many challenges, including the loss of their support networks, language barriers and discrimination, explains Geneviève Grégoire-Labrecque, Coordinator of intercultural training at the CLSC de Parc-Extension. “They are also less likely to be familiar with the resources that are available to them, including health services.”

The SHERPA training better equips clinicians, managers, allied-health and support staff to provide the necessary guidance to this population. Lessons integrate the latest research and draw on case studies, and are offered for free and for credit to CIUSSS West-Central Montreal staff.

Les mots pour le dire et pour intervenir*

CLSC de Park-Extension, room 15-17

  • Tuesday, October 17
  • Wednesday, November 8
  • Friday, January 19, 2018
  • Wednesday, March 14

Connaître ses clients : statuts, trajectoires et vécus migratoires*

  • Wednesday, December 6, CLSC de Park-Extension, room 15-17
  • Thursday, April 19, 2018, CLSC de Côte-des-Neiges, room 352

Gérer dans la diversité : formation spécifique pour les gestionnaires*

  • Wednesday, February 14, 2018, CLSC de Park-Extension, room 15-17

To learn more about the training sessions or to register, visit the SHERPA Research Centre at

*Conducted exclusively in French