The third annual general meeting of CIUSSS West-Central Montreal gave President and CEO, Dr. Lawrence Rosenberg, an opportunity to publicly express his gratitude to staff for their devoted care to users across the network.
Employees and members of the public alike gathered in the Lea Polansky Hall, located in the state-of-the-art Pavilion K at the Jewish General Hospital, to hear highlights of the activities and accomplishments of the previous year. Dr. Rosenberg was joined by the President of the Board of Directors, Alan Maislin, in thanking staff for their tireless work in providing quality care and services to our patients, residents and clients. “We are more committed than ever to better understanding each other’s needs and making informed decisions based on these,” said Dr. Rosenberg.
“We look forward to even greater momentum in the coming months now that we have joined Planetree, an international organization that supports healthcare institutions in their desire to deliver person-centered care,” he noted.
The achievements of each of the network’s directorates were presented by Anne Lemay, Associate Executive Director for the Support, Administration and Performance Programs. Highlights include:
- The recruitment and training of 20 partner users, who provide invaluable feedback on areas for improvement
- 450,000 users now registered with family doctors in our territory
- Significant improvements in waiting times in imaging and surgery
- The plan to create a centralized user file for the entire CIUSSS
Marisol Miró, the network’s Service Quality and Complaints Commissioner, shared statistics relating to users’ complaints and demystified the work and practices of the ombudsman. She explained for instance that users refrain from turning to her department when they are unsatisfied about an aspect of their care or that of a family member, because they fear reprisal. She assured the audience that the files opened by the Ombudsman are kept strictly confidential.
The assembly opened up to the public, entertaining questions for more than an hour on such topics as the Outremont point of service offer, renovations at the Henri-Bradet Residential Centre, and integrated practice units.